Privacy Policy

Last updated: 8th June 2025

Contents

1.Introduction

Discoverend Ltd is committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, store, use, and share your information when you visit www.discoverend.co.uk, contact us, or use our services.

1.Who We Are

Discoverend Ltd

Company number: 16478157

Registered address: Bartle House, 9 Oxford Court, Manchester, M2 3WQ

Email: enquiries@discoverend.co.uk

Phone: 0345 257 2233

We are the Data Controller for the information collected through our website and services.

At Discoverend Ltd, accessible from www.discoverend.co.uk, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information that is collected and recorded by Discoverend Ltd and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at enquiries@discoverend.co.uk

2.Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, address (if you make a booking), and any other information you may choose to provide.
We store enquiry details (name, email, and phone number) and booking details (name, email, phone number, and address) for up to 3 months for customer service and marketing purposes. We do not collect any payment information.

3.How We Use Your Information

We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve,Personalise, and expand our website
- Understand and analyse how you use our website
- Develop new products, services, features, and functionality
- Communicate with you directly or through partners, including for customer service, updates, and marketing
- Send you emails (through signup forms and Mailgun)
- Use CRM and analytics tools to improve our services
- Find and prevent fraud

3.Log Files

Discoverend Ltd follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files include IP addresses, browser type, ISP, date/time stamp, referring/exit pages, and number of clicks. This data is not linked to any information that is personally identifiable. It is used for analyzing trends, administering the site, tracking user movement, and gathering demographic information.

4.Cookies and Web Beacons

Like any other website, Discoverend Ltd uses cookies. These cookies are used to store information including visitor preferences, and the pages visited. This information is used to optimize the user experience by customizing web page content. For full details, please refer to our separate Cookie Policy.

5.Advertising & Analytics

We use tools including Google Ads (with remarketing), Meta Pixel, LinkedIn Insight Tag, and TikTok Pixel for advertising, analytics, and user profiling. These tools may collect data using cookies and similar technologies to personalize advertising and track performance.

6.Third Party Privacy Policies

Discoverend Ltd's Privacy Policy does not apply to other advertisers or websites. We encourage you to consult the privacy policies of any third-party providers used on our site.

7.GDPR Data Protection Rights

You are entitled to the following rights under GDPR:
- The right to access – Request copies of your personal data
- The right to rectification – Request correction of inaccurate or incomplete data
- The right to erasure – Request deletion of your personal data, under certain conditions
- The right to restrict processing – Request restriction of data processing, under certain conditions
- The right to object to processing – Object to our processing of your data, under certain conditions
- The right to data portability – Request transfer of your data to another organization or to you
To exercise these rights, please contact us. We will respond within one month.

8.Children’s Information

We do not knowingly collect any personally identifiable information from children under the age of 13. If you believe your child has provided such information, please contact us immediately and we will remove it promptly.

9.Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review this page periodically. Changes are effective immediately after being posted on this page.

10.Contact Us

If you have any questions or suggestions about our Privacy Policy, please contact us at:

Company Name: Discoverend Ltd
Company Number: 16478157
Address: Bartle House, 9 Oxford Court, Manchester, M2 3WQ
Email: enquiries@discoverend.co.uk
Phone: 0345 257 2233

You can also contact the UK Information Commissioner’s Office (ICO) if you are unsatisfied with our response.